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Assessing ILL/DD Services: New Cost-Effective Alternatives
This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study...
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SPEC Kit 204: Uses of Document Delivery Services (November 1994)
A scanned version of SPEC Kit 204 is available full view through HathiTrust. View document here »
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Maximizing Access, Minimizing Cost: A First Step Toward the Information Access Future
Highlights weaknesses and suggests improvements to current interlibrary loan (ILL) and resource sharing practices in ARL libraries. maximizing-access-dec94.pdf
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