In conjunction with the American Library Association (ALA) Midwinter Meeting in Chicago on February 2, 2015, LibQUAL+ presented workshops on the foundations of the LibQUAL+ library service quality survey, administering the survey, and marketing the survey to boost participation. Slides from these presentations are linked below:
LibQUAL+ Survey Introduction (PDF)
Martha Kyrillidou and Michael Maciel
LibQUAL+ Survey Administration (PDF)
Martha Kyrillidou and Michael Maciel
Marketing to Increase Participation (PDF)
Michael Maciel
These and additional presentations and publications about LibQUAL+ are also available on the LibQUAL+ website.
Of additional interest is the December 2014 webcast video on Administering LibQUAL+ in the UK, the first in the Libraries that Learn webcast series.
LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ is on the web at http://www.libqual.org/.
The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at https://www.arl.org/.
