Service Quality Evaluation Academy 2013

The 2013 Service Quality Evaluation Academy is co-sponsored by the Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL). The academy is an intensive five-day program that focuses on introductory qualitative and quantitative methods for collecting and analyzing library service quality data.

Although some of the training will be presented in the context of ARL assessment programs and activities (LibQUAL+®, ARL Profiles, etc.), the program will emphasize basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations in general. There will be some time spent on relevant software skills, including the use of ATLAS.ti to analyze text based evidence like responses to open-ended surveys and the use of SPSS for quantitative data analysis.