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Changes to Response Scales

Response scales were changed from three to two by removing the Minimum Service Level scale. The Desired Service Level was changed to Importance by asking How important is this to you? The Perceived Service Level was changed to How is your library’s current level of service?

LibQUAL

Screenshot of revised LibQUAL scale for current service level and importance, each on a nine-point scale (1=low, 9=high) with an n/a option.

REVISED LibQUAL

Screenshot of revised LibQUAL scale for current service level and importance, each on a nine-point scale (1=low, 9=high) with an n/a option.

Affiliates

CNI
Library Copyright Alliance
IARLA