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Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically
A workshop on acting on LibQUAL+ survey results is being offered on August 7, 2014, in conjunction with the Library Assessment Conference in Seattle, Washington. Registration for the conference is...
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Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically—Register Now for August 7 Workshop
A workshop on acting on LibQUAL+ survey results is being offered on August 7, 2014, in conjunction with the Library Assessment Conference in Seattle, Washington. Registration for the conference is...
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LibQUAL+® Seeks Applicants for In-Kind Grant Program 2015
LibQUAL+ will award up to three institutions in-kind grants to participate in the 2015 LibQUAL+ survey, with a goal of offering one grant for every 50 libraries registered. This will...
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LibQUAL+® Highlights from 2013, Canada Webcast Video Online
During 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were...
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LibQUAL+® Workshops at ALA Midwinter: Slides Now Online
On January 27 at the 2014 ALA Midwinter Meeting in Philadelphia, the LibQUAL+ team presented several workshops on the foundations of LibQUAL+, survey administration, and interpreting survey results. The team...
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Spring into LibQUAL+® with Conference Call Series—Register Now
ARL is offering a series of free Skype calls designed to support LibQUAL+ survey administrators and to help administrators share expertise with one another. Online registration for the “Spring into...
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ARL to Host Events at ALA Midwinter Meeting 2014
ARL, LibQUAL+®, and SPARC are offering several events at the American Library Association (ALA) Midwinter Meeting to be held in Philadelphia next month. Highlights include: ARL Annual Leadership Symposium (invitation...
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LibQUAL+® to Launch Improvements in 2014—Register Now
ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey, which will feature several enhancements. When the LibQUAL+ survey year opens in...
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Northumbria Conference Presentations on Library Service Quality Featured on LibQUAL+® Website
Service quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July...
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LibQUAL+® Workshop in Atlanta Oct. 22–23: Registration Deadline Extended
Register by October 11 for the ARL workshop, “Using LibQUAL+ Effectively and Strategically,” to be held October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia....