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LibQUAL+® to Offer Training at ALA Annual Conference in San Francisco
LibQUAL+ is offering a free workshop in conjunction with the American Library Association (ALA) Annual Meeting in San Francisco, California, on Friday, June 26, 2015. This one-hour session will provide...
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Analysis of LibQUAL+ Comments to Drive Service Improvement webcast
In 2013, McGill University Library developed a toolkit for the qualitative analysis of open-ended comments in LibQUAL+. All comments were coded and analyzed using template analysis. The library used the...
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LibQUAL+® 2014 ARL Group Results Available
The 2014 LibQUAL+ notebook for the ARL group of survey participants (PDF) is freely available for download. The notebook details the results from 9,331 survey respondents—students, faculty, and staff—at the...
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Tableau Q&A webcast
Data visualization brings library stories to life. Using Tableau, libraries may better harness, analyze, and report their data to internal and external stakeholders. This webcast was a Q&A discussion about using...
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Libraries That Learn: ARL to Offer Webcast on Analyzing LibQUAL+® Comments to Improve Service
ARL is offering a series of webcasts on how to improve services using LibQUAL+ survey data and other evidence. Join Lorie Kloda, assessment librarian at McGill University, for the third...
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Using Assessment to Improve Library Services—Exchange Experiences with Colleagues at Northumbria Conference
ARL is sponsoring a free workshop, “Libraries That Learn Exchange of Experience: Using LibQUAL+ and Other Data,” on the morning of Monday, July 20, 2015, in conjunction with the 11th...
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Libraries That Learn Exchange of Experience: Using LibQUAL+ and Other Data—Workshop
ARL is sponsoring a free workshop, "Libraries That Learn Exchange of Experience: Using LibQUAL+ and Other Data," on the morning of Monday, July 20, 2015, in conjunction with the 11th...
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Tableau at UMass Libraries webcast
Tableau helps the University of Massachusetts (UMass) Amherst Libraries staff to both analyze and understand data. Selectors may access purchasing and use data without having to maintain or manipulate spreadsheets....
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Tableau at UBC Library webcast
The University of British Columbia (UBC) Library began using Tableau in 2013 to analyze longitudinal LibQUAL+ results. The resulting online display highlights changes in survey results over time and facilitates...
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LibQUAL+® Presentations from ALA Midwinter Meeting Online
In conjunction with the American Library Association (ALA) Midwinter Meeting in Chicago on February 2, 2015, LibQUAL+ presented workshops on the foundations of the LibQUAL+ library service quality survey, administering...
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