Dimensions were renamed to be more descriptive and aligned with how customers think about them.
- Affect of Service changed to Service Quality
- Library as Place changed to Library Spaces
- Information Control changed to Collections and Information Access
In addition, the revised LibQUAL instrument renames the Information Literacy Outcomes questions to Skills Development, and scores these questions the same way as questions in other dimensions. The ARL team found that while LibQUAL customers valued these questions, the results weren’t being applied because of the difference in scoring.
