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Libraries That Learn: Analysis of LibQUAL+ Comments to Drive Service Improvement—Webcast with Lorie Kloda (McGill University)
Tuesday, May 5, 2015 @ 2:00 pm – 2:30 pm
ARL is offering a series of webcasts on how to improve services using LibQUAL+ survey data and other evidence. Join Lorie Kloda of McGill University to learn how to identify best practices, to see how data affects decision making, and to gain a deeper understanding of LibQUAL+ results.
In 2013, McGill University Library developed a toolkit for the qualitative analysis of open-ended comments in LibQUAL+. All comments were coded and analyzed using template analysis. The library used the findings from the analysis of LibQUAL+ comments to inform recommendations for service improvement.
View a video of this webcast, “Libraries That Learn: Analysis of LibQUAL+ Comments to Drive Service Improvement,” on ARL’s YouTube channel.
Registration
Register online for this free webcast.
Other Webcasts in the Libraries That Learn Series
Past:
Administering LibQUAL+ in the UK (link to video)
Selena Killick, Cranfield University
December 14, 2014
Administering LibQUAL+ at Texas A&M University (link to video)
Michael L. Maciel, Texas A&M University
February 10, 2015
Upcoming:
LibQUAL+ Confidential Pilot Experiences
Rachel Lewellen, University of Massachusetts Amherst, and
Sarah Anne Murphy, Ohio State University
September 22, 2015, 2:00–2:30 p.m. EDT
